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Thread: Sony A7r ii won't autofocus

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    Sony A7r ii won't autofocus

    Hello all,
    I just got my Sony A7r ii back from Precision Camera where they cleaned the sensor and did a firmware upgrade. Little did I know (probably should have known) that all my custom settings were back to the default settings. Ugh... Setting everything up again like I had it is such a pain! I got everything setup like I had before and did a quick test with my Metabones IV and Canon TS lens and everything seemed to working fine. I just completed a photo shoot and when I changed to an autofocus lens (55mm) it wouldn't autofocus. My guess is that I inadvertently set something up incorrectly. Any ideas about enabling autofocus again? I sure hope it's not related to the service and firmware update I just had done.
    Kind Regards,
    J. Paul

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    Re: Sony A7r ii won't autofocus

    Quote Originally Posted by jpaulmoore View Post
    My guess is that I inadvertently set something up incorrectly. Any ideas about enabling autofocus again? l
    back to factory default settings?
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    Re: Sony A7r ii won't autofocus

    Is the lens properly attached and fully locked ? Do you have AF enabled ?
    Thing is it could be anything ranging from the obvious to the obscure.
    Although it may be such a pain to setup your camera again: Vivek's suggestion is the best start.

    Kind regards.
    Bart ...
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    Re: Sony A7r ii won't autofocus

    One thing that gets me from time-to-time if the AE/AF button on the back of the camera.
    In fact it got me just a while ago when I went out in the cold with gloves on.
    I inadvertently pressed the button and my 16-35 with AF selected wouldn't AF.
    Pressed the button and away I went.
    David

    dmwfotos | davidmward.photography
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    Administrator, Instructor Guy Mancuso's Avatar
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    Re: Sony A7r ii won't autofocus

    Make sure that switch is not stuck in the middle.
    Photography is all about experimentation and without it you will never learn art.

    www.guymancusophotography.com
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    Re: Sony A7r ii won't autofocus

    Thanks for trying to help me with this. I am just now back in my office looking over things but so far, no luck. The autofocus indicator is greyed out. I am sure it's something I have done.
    Regards,
    J. Paul

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    Re: Sony A7r ii won't autofocus

    I just got off the phone with a Sony Pro representative and after trying several different things, we ended up doing a reset to original factory settings and the auto focus now works properly. There is some comfort after several hours of trying to resolve this myself that it wasn't something I had set incorrectly.

    Yesterday I spent 3 hours on the phone with Adobe fixing Lightroom after I broke it doing the newest update, which is not supported by OSX 10.8.5. My brain is now fried. Now I will go have a beer
    Regards,
    J. Paul

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    Re: Sony A7r ii won't autofocus

    Quote Originally Posted by dmward View Post
    One thing that gets me from time-to-time if the AE/AF button on the back of the camera.
    In fact it got me just a while ago when I went out in the cold with gloves on.
    I inadvertently pressed the button and my 16-35 with AF selected wouldn't AF.
    Pressed the button and away I went.
    That succeeds me too and more often than I'd like. At first I thought something was broken and it took me a while to discover that I had accidentally moved that switch. If you have put the focus on the back button instead of with the halfway release button, then that is a very possible source of your problem. If it is completely switched, then you'll see an asterisk indicating that the metering is memorized instead of the usual green point.
    Last edited by Annna T; 29th January 2016 at 16:35.
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    Re: Sony A7r ii won't autofocus

    Maybe a shot and a beer. Lol
    Photography is all about experimentation and without it you will never learn art.

    www.guymancusophotography.com
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    Re: Sony A7r ii won't autofocus

    Quote Originally Posted by jpaulmoore View Post
    I just got off the phone with a Sony Pro representative and after trying several different things, we ended up doing a reset to original factory settings and the auto focus now works properly. There is some comfort after several hours of trying to resolve this myself that it wasn't something I had set incorrectly.

    Yesterday I spent 3 hours on the phone with Adobe fixing Lightroom after I broke it doing the newest update, which is not supported by OSX 10.8.5. My brain is now fried. Now I will go have a beer
    Regards,
    J. Paul
    Great it's solved now. Hurrah !
    But did you reapply your custom settings also ?
    Bart ...
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    Re: Sony A7r ii won't autofocus

    Hello Bart,
    I haven't tried reapplying my custom settings. It was very late in the day when I got the autofocus issue resolved and I wanted to quit while I was ahead .

    I want to give a big shout out to Sony Imaging Pro Support. I spoke with Trung Vu (Senior Product Specialist) who helped me resolve my problem.
    Regards,
    J.Paul
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    Re: Sony A7r ii won't autofocus

    Quote Originally Posted by jpaulmoore View Post
    Hello Bart,
    I haven't tried reapplying my custom settings. It was very late in the day when I got the autofocus issue resolved and I wanted to quit while I was ahead .

    I want to give a big shout out to Sony Imaging Pro Support. I spoke with Trung Vu (Senior Product Specialist) who helped me resolve my problem.
    Regards,
    J.Paul
    I, also, had a very good experience with them via telephone support when the firmware upgrade to my A7II went awry.
    David

    dmwfotos | davidmward.photography
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