Had a technical problem with my a900 today

[mwalker]

I was shooting a track meet and when I filled up one CF card I inserted another and the electronics shut down. I couldn't access the menu or anything. I removed the battery and tried another nothing. I tried the original CF card nothing...off it goes to the manufacture I guess. I'll fill everyone in on their service. Anyone else have this problem?

I didn't take a spare camera (big mistake) but another photographer bailed me out.

 

[edwardkaraa]

Sorry to hear about that Mike. Did you switch off the camera before removing the card? Not sure about the Sony but my 1Ds used to switch off automatically when I opened the CF door.

 

[mwalker]

Sorry to hear about that Mike. Did you switch off the camera before removing the card? Not sure about the Sony but my 1Ds used to switch off automatically when I opened the CF door.

No probably didn't

 

[fotografz]

Let it sit over night with the battery out, charge a different battery all night, use a different CF card, take two asprins and call us in the morning ... : -)

I've had a Canon 5D do that to me, and a Nikon D1X did the same thing years ago. Both worked the next day.

The only reason this happened is because you didn't have a back-up ... Murphy's Law.

Fingers crossed for you.

-Marc

 

[edwardkaraa]

The only reason this happened is because you didn't have a back-up ... Murphy's Law.


-Marc

:ROTFL: I like this one :thumbs:

 

[mwalker]

Ok we'll test Sony's service. Today I "live chatted" with a technical person then he called me and we determined that my a900 is in fact fried. He assigned me a work order number and a priority ID and I sent the camera to their service center in Laredo TX. They said they would try to have it back to me before this weekend as long as I paid for the overnight charges.
If they do that, it would be A+ service, four day turn around, even if I get it early next week it would be very good. We'll see...I will keep you posted.

 

[jonoslack]

Ok we'll test Sony's service. Today I "live chatted" with a technical person then he called me and we determined that my a900 is in fact fried. He assigned me a work order number and a priority ID and I sent the camera to their service center in Laredo TX. They said they would try to have it back to me before this weekend as long as I paid for the overnight charges.
If they do that, it would be A+ service, four day turn around, even if I get it early next week it would be very good. We'll see...I will keep you posted.

Mike I'm really sorry - you're the first person I've seen with a dead A900.
It WILL be interesting to see how well they respond.

Good Luck and Commiserations

 

[mwalker]

UPDATE
Talked with Sony, it was shipped back to me today (three day), total turnaround 6 business days including shipping both ways! Thats about as good as it gets! All the guy could tell me was they replaced a part on the board, made a few adjustments and tested it....:thumbs:

FYI- the priory service number is 239-768-7606 and the service center number is 866-357-6230

 

[edwardkaraa]

All good news, Mike. Please keep us updated. In my experience, Sony service has been exemplary so far. For them, coming to a Sony shop with an A900 or a ZA lens is like being a member of CPS

 

[dhsimmonds]

UPDATE
Talked with Sony, it was shipped back to me today (three day), total turnaround 6 business days including shipping both ways! Thats about as good as it gets! All the guy could tell me was they replaced a part on the board, made a few adjustments and tested it....:thumbs:

FYI- the priory service number is 239-768-7606 and the service center number is 866-357-6230

This is good to know, although I am sorry that you had all the hassle in the first place. Many thanks for sharing what appears to be a very isolated incident with us.

 

[Guy Mancuso]

Nice turn time Mike.