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Thread: FYI: A900 total failure.

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    FYI: A900 total failure.

    Left the Nikon behind for today's wedding assignment. Took two A900s.

    Everything was fine until I went to shoot the first dance at the reception.

    Outta nowhere ... the dreaded "Camera Error".

    Reboot didn't work. Fresh battery didn't work. Different settings didn't work. Different lens didn't work. Waiting didn't work. Cooked.

    Just does a whizz-whirr sound with a sort of odd delayed shutter sound ... captures nothing and the "Error" comes up on the screen.

    I was freaked out that it may have corrupted the CF card ... but just the Error files were black ... whew!

    First camera that totally let me down at a wedding in 10 years.

    Then the second Sony flash failed on me! Just over-exposed no matter what setting I used.

    Darned lucky I had a second shooter with me.

    No second chances at a wedding.

    BIG PITA to send it all back for repairs right in the middle of my most busy time.

    Oh well ...

    -Marc

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    Re: FYI: A900 total failure.

    Yikes!

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    Re: FYI: A900 total failure.

    Quote Originally Posted by TEBnewyork View Post
    Yikes!
    Yikes! is right Terry.

    Hey, it happens with all gear, some time, somewhere. My luck just ran out and it happened to be the Sony.

    But 2 pieces on the same day has me freaked!

    What a lousy luck year this has been.

    Hope the M9 is a winner ...

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    Re: FYI: A900 total failure.

    Sorry to hear that Mark, that is scary. As much as I bellyache about Canon, I never had a single gear failure the whole time I used the system -- film or digital. I love the Sony, but I don't have quite the same confidence in it yet.

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    Re: FYI: A900 total failure.

    Quote Originally Posted by Bill_Green View Post
    Sorry to hear that Mark, that is scary. As much as I bellyache about Canon, I never had a single gear failure the whole time I used the system -- film or digital. I love the Sony, but I don't have quite the same confidence in it yet.
    Well Bill, we are all pals here and we have to share our experiences ... the good, the bad, and the beautiful.

    I never had a single failure in all my years with Canon also. Some design screw-ups like the 1DMKIII AF issue, but Canon turned that camera through service in 4 Days including shipping. And my assistant had her 5D mirror fall out, which Canon swiftly fixed no questions asked even though she bought it used and it was way out of warranty. I've had really good luck with Nikon so far also (fingers and toes crossed ;-).

    Not sure any of these so called "ProSumer" cameras are up to the confidence levels we bestow on them. It's a odd quirk I have, but the Sony never inspired confidence because of the shutter sound ... which reminds me of the 5D, which I also didn't trust very much for the same reason.

    I guess that's why C/N make those Pro cameras you can pound nails with Maybe the next Sony will get there (?).

    Here's the good news ... the A900 files from yesterday's wedding are beautiful. Simply beautiful.

    -Marc

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    Re: FYI: A900 total failure.

    This sums up the Sony quandry...beautifull files, viewfinder, etc, etc, but for working pros are they completely viable?
    Not down to failures etc but simply that no rental options if they have to go for service, a specialist lens is needed, etc.
    How do users feel about this?
    (and lack of tile shift lenses but that is another thing)

    Marc

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    Re: FYI: A900 total failure.

    Marc, that's why the Nikon stuff is still here and will remain so.

    If I were to be on location (I do destination weddings as well a commercial stuff) and have gear go down, rentals are available, specialty stuff is available, etc. I don't use T/S lenses much, but both C/N have that based covered in spades.

    Sony is comparatively new to this, and they never said this was a Pro camera. So I never expected the pro level stuff we take for granted from C/N. For me, this camera replaced my "passion" camera which was a Leica DMR, and before that a Contax N Digital. Anything to get to the good glass ...

    Even though I had full back-up yesterday with a second Sony A900, the failure happened at the worst possible time ... you have like 3 minutes to get all the shots, no repeats, no second chances ... no excuses. That the flash on the other Sony flopped really had me scrambling big time ... swap lenses, swap flashes in pitch dark.

    My error was not sticking to my plan where the Nikon D3X is ALWAYS the main camera at weddings.

    IF and when Sony gets serious about a Pro level camera, I'd expect a more robust work-horse with a shutter that can chop carrots, dual capture, and a more secure card enclosure. They aren't that far off. Oh, and they need a Pro service outlet.

    - Marc

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    Re: FYI: A900 total failure.

    Now we see the value of dual reading cards on pro cameras.
    Camera failures at weddings can be stressfull.
    It would be interesting to hear your views regarding using A900s again as your primary and only cameras whilst photographing weddings on a professional basis.


    Regards

    Light

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    Re: FYI: A900 total failure.

    Quote Originally Posted by Light View Post
    Now we see the value of dual reading cards on pro cameras.
    Camera failures at weddings can be stressfull.
    It would be interesting to hear your views regarding using A900s again as your primary and only cameras whilst photographing weddings on a professional basis.


    Regards

    Light
    Well, dual card ability wouldn't have helped here. The camera itself failed. The files never made it to the CF card. Dual cards are insurance against card failure, or a failure/user error in the transfer process, or even a computer/storage HD failure while processing before redundantly saving elsewhere.

    I think it's a bit of a gamble to use any ProSumer (or less) camera at a wedding even though a vast majority of wedding photographers do exactly that. The 5D is very popular. So is the D700. My hope is that Nikon follows the New D300s example, that now optionally shoots to two cards, when they replace the D700. The D700 is a very robust camera with a shutter that sounds like one.

    I will never again use two A900s exclusively for critical path, paid work ... especially on location.

    However, I still think it is a great camera ... just not one to trust your livelihood to ... yet.

    -Marc

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    Re: FYI: A900 total failure.

    Marc,

    very sorry to hear that!

    Two at the same time, well, this is really extraordinary unlucky, enough for two lifetimes.

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    Re: FYI: A900 total failure.

    I would put the A900 on the same level as the 5D2 and the D700. Comparatively speaking we see less failures from Sony than the other 2 but maybe because there are less cameras sold. Sorry to hear about this case. It's always frustrating but gear does fail occasionally even the D3x as seen in some accounts like this one on Nikon forums.
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    Re: FYI: A900 total failure.

    Marc,

    Sorry to hear about this failure. Wow both cameras, must have really been frustrating.
    Glad you had a backup shooter and cases like this prove its worthiness.

    I just wanted to know what the operating conditions were that day? Was it very hot and humid?Was you gear left in the hot sun somewhere? Just seems weird that both cameras failed together. Was the whirring sound the AF motor drive? Did you try manual focus mode? Let us know what the diagnosis of the problem from Sony repair is, even though they may just give you a new camera and not debug it.
    Thanks for sharing the info.

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    Re: FYI: A900 total failure.

    Had the same issue recently. Happened when I didn't seat the lens completely and tried to lock it in. It moved the aperture lever slightly out of skew . I moved the lever by hand counterclockwise to its stop, about a 2:30 position, to correct the problem.

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    Re: FYI: A900 total failure.

    I don't believe he said two cameras failed, only one 900 and one flash, unless i am reading this wrong.

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    Re: FYI: A900 total failure.

    Sony seems more reliable than most makes. That has been my experience (see comments on Niagara elsewhere) and also from Michael Reichmann when I spoke with him about his experiences with the Sony ("never let me down" were his words) and way more reliable that reports about the 5DII. Of course its sod's law that there will be occasions like this when the form book is reversed. Its not much comfort when it happens of course

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    Re: FYI: A900 total failure.

    Quote Originally Posted by ecsh View Post
    I don't believe he said two cameras failed, only one 900 and one flash, unless i am reading this wrong.
    You are right. The other's are mistaken. One camera. One flash. I completed the shoot with the second A900 and second flash. Two of everything, sometimes three.

    -Marc

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    Re: FYI: A900 total failure.

    Quote Originally Posted by Quentin_Bargate View Post
    Sony seems more reliable than most makes. That has been my experience (see comments on Niagara elsewhere) and also from Michael Reichmann when I spoke with him about his experiences with the Sony ("never let me down" were his words) and way more reliable that reports about the 5DII. Of course its sod's law that there will be occasions like this when the form book is reversed. Its not much comfort when it happens of course

    Quentin
    Never say never. Which is why "two of everything, sometimes three."

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    Re: FYI: A900 total failure.

    Quote Originally Posted by dbogdan View Post
    Had the same issue recently. Happened when I didn't seat the lens completely and tried to lock it in. It moved the aperture lever slightly out of skew . I moved the lever by hand counterclockwise to its stop, about a 2:30 position, to correct the problem.

    You have GOT TO LOVE THIS forum !!!!!!!


    First, a very generous member PMs me and offers to loan me his A900 if I was in a jam ... and then this fellow dbogdan simply solves the problem.

    Never experienced such an odd thing, so I would never have thought to do it. Looked at the aperture lever and it was firmly up at the top 2:30 position ... but I moved it all the way down and back up again ... and it worked !!!

    Thank You!

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    Re: FYI: A900 total failure.

    Yeah!
    I'm glad you are fixed! OK the flash still needs some attention....easier to carry a third flash vs third body!

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    Re: FYI: A900 total failure.

    Quote Originally Posted by fotografz View Post
    You are right. The other's are mistaken. One camera. One flash. I completed the shoot with the second A900 and second flash. Two of everything, sometimes three.

    -Marc
    Ok, sorry it was just one camera failed but you wrote that both flash unit's failed as the 2nd one was over exposing on every shot.
    Is that correct? Then it sounds like a serious problem with the Sony flash unit.
    Which one are you using?

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    Re: FYI: A900 total failure.

    Quote Originally Posted by TEBnewyork View Post
    Yeah!
    I'm glad you are fixed! OK the flash still needs some attention....easier to carry a third flash vs third body!
    Very odd But it seems to work now. Some simple little lever and the whole camera goes down ... yikes! Have to keep my eye on that.

    The flash will have to go in, but I'll be taking the Nikon and A900 this coming Sat. and I have 2 SB900s with the D3X ... so one Sony flash is all I need ... if it fails I can use the Nikon on A.

    Again, thanks to all the great members on this forum.

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    Re: FYI: A900 total failure.

    Quote Originally Posted by fotografz View Post

    You have GOT TO LOVE THIS forum !!!!!!!


    First, a very generous member PMs me and offers to loan me his A900 if I was in a jam ... and then this fellow dbogdan simply solves the problem.

    Never experienced such an odd thing, so I would never have thought to do it. Looked at the aperture lever and it was firmly up at the top 2:30 position ... but I moved it all the way down and back up again ... and it worked !!!

    Thank You!
    Wow, great news and a good warning to watch for. Many thanks dbogdan!

    FWIW, I think this is the genius behind the Canon EOS system. By making the lenses completely electronic they eliminated a major failure point. I did the same thing with the DMR on a shoot when I was under pressure and moving too fast and screwed the lens 98% of the way on. Everything seemed fine, but I managed to bend the stop-down lever in camera. Didn't realize it until I was on to my next shoot for the day and every picture was overexposed almost to pure white.

    As for Nikon reliability, I do not/have not owned any current systems, but all of my colleague's gear failures involved a long fall on to concrete. D2x is a tough machine. 12-24 not as much. NPS rocks. Looking forward to a 'SPS'.

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    Re: FYI: A900 total failure.

    Quote Originally Posted by fotografz View Post

    You have GOT TO LOVE THIS forum !!!!!!!


    First, a very generous member PMs me and offers to loan me his A900 if I was in a jam ... and then this fellow dbogdan simply solves the problem.

    Never experienced such an odd thing, so I would never have thought to do it. Looked at the aperture lever and it was firmly up at the top 2:30 position ... but I moved it all the way down and back up again ... and it worked !!!

    Thank You!
    So, was the aperture lever issue also responsible for the second flash overexposing?
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    Re: FYI: A900 total failure.

    Marc, while I realize that your problem was not related to the number of shutter actuations, I'd be interested in knowing how many shots you and other forum members have taken "trouble free" with their a900s.

    Mine is at 8,000 pix, roughly 1,000 per month since I bought it. So far no problems whatever despite use in extreme heat and humidity and extreme cold.

    (I have an a700 as back-up but it's never been used other than for testing. Most of my work is MF anyway.)

    So do tell please, a900 owners - how many shots?

    Bill

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    Re: FYI: A900 total failure.

    Quote Originally Posted by Bill Caulfeild-Browne View Post
    Marc, while I realize that your problem was not related to the number of shutter actuations, I'd be interested in knowing how many shots you and other forum members have taken "trouble free" with their a900s.

    Mine is at 8,000 pix, roughly 1,000 per month since I bought it. So far no problems whatever despite use in extreme heat and humidity and extreme cold.

    (I have an a700 as back-up but it's never been used other than for testing. Most of my work is MF anyway.)

    So do tell please, a900 owners - how many shots?

    Bill
    Not sure what that would tell us Bill, collectively we are probably statistically insignificant, and the camera hasn't been around that long.

    Other than this incident, I've not experienced any issue except heavy battery drainage compared to other DSLRs.

    When I do shoot with it, I tend to use one for most shots and the second A900 just when I need two focal length lenses for one event at a wedding.

    That would be 500 to 800 shots (give or take) per wedding. However, I don't use the same cameras at every wedding and spread the load over at least 4 cameras over a year.

    I'm more interested in the long haul, and bought a 3 year warranty on one of the A900s.

    -Marc

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    Wink Re: FYI: A900 total failure.

    Quote Originally Posted by Bill_Green View Post
    FWIW, I think this is the genius behind the Canon EOS system. By making the lenses completely electronic they eliminated a major failure point..
    I am assuming you are aware that just like mechanical components, the electronics can also catastrophically fail. They just shifted the "failure point" to a different area - that's all.
    A900 with a few lenses, flashes etc.

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    Re: FYI: A900 total failure.

    Glad to help!
    It's that Nikon to Sony, clockwise/counterclockwise thing...I also use both systems and glitch a bit at times when switching glass.
    You know it does seem that the aperture lever could use some sort of a light return, or positioning, spring.

    -david

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    Re: FYI: A900 total failure.

    Quote Originally Posted by dbogdan View Post
    Glad to help!
    It's that Nikon to Sony, clockwise/counterclockwise thing...I also use both systems and glitch a bit at times when switching glass.
    You know it does seem that the aperture lever could use some sort of a light return, or positioning, spring.

    -david
    Hi David, my thanks again. Who would have thunk it? After reading your post, I pushed the lever up but it was already all the way up. The camera worked after pushing it all the way down and then back up.

    Sometimes I wonder if someone at these companies ever actually uses their own products ...

    Rather than a bunch more useless, or rarely used features, it would be great if the small stuff was attended to.

    Like how Sony hoods that are reversed mounted come off in your hand when removing the lens from camera because they come off the same way as the lens. I HATE the Sony rear cap that only goes on if perfectly aligned, and you can't see the arrow marking in dim light.

    I loved how fast you could change lenses with Canon, but the hoods were a PITA.

    All's well that ends well.

    -Marc

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    Re: FYI: A900 total failure.

    Quote Originally Posted by fotografz View Post
    Hi I HATE the Sony rear cap that only goes on if perfectly aligned, and you can't see the arrow marking in dim light.

    -Marc
    Well, it's a PITA in good light as well. Close to top on my lst of annoying "features"

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    Re: FYI: A900 total failure.

    I have to agree.. the cap issue has to be my #1 gripe as well.
    All in all I am quite pleased with the 900. As time goes on, my Nikon gear just sits. The 6x17 hasn't seen light in near 4 months, but I still get excited when the opportunity arises to use the 4x5. In which case I use the 900 to proof the shot. And even then stitching has grabbed a bit of that as well.

    -david

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    Re: FYI: A900 total failure.

    Just had 2 radio transmitters fail on me at the same time during my last wedding. They've been fine for the past 14 weddings of the season and 4 years prior to that as well. Then suddenly my main unit and backup go at once. Put a brand new cable on, no use, new batteries, no use, my camera's PC Sync is fine as they were'nt working on 3 different cameras. I was lighting up a hall with strobes and it was a big deal losing my transmitters. Then I find that a set of batteries in my 580ex slave weren't charged properly for some reason, AFTER the crucial shots I needed it for. I lent all my gear to a friend shooting a wedding on Sunday, he had my 5D with 17-40L attached, camera froze completely at an important part of the ceremony, it's my main camera and has never ever done anything like that before to me. He lost the moment completely while desperately changing the lens over to his 2nd camera that had a long prime on at the time.

    Weddings can be kinda stressful you know....
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    Re: FYI: A900 total failure.

    this made me take a look at mine.

    I changed lenses, and got the camera error, dead camera.

    Noticed I had had the dof preview pushed un-intentionally when the previous lens had been mounted
    then noticed this had moved and left the aperture lever off of the 2:30 position.
    moved the lever manually back, voila, joy!

    wonder if that preview function may always cause this if left actuated when changing lenses

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    Re: FYI: A900 total failure.

    Quote Originally Posted by dbogdan View Post
    Had the same issue recently. Happened when I didn't seat the lens completely and tried to lock it in. It moved the aperture lever slightly out of skew . I moved the lever by hand counterclockwise to its stop, about a 2:30 position, to correct the problem.
    You get the GetDPI hero award for the week. LOL

    Nice call
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    Re: FYI: A900 total failure.

    Quote Originally Posted by fotografz View Post
    I HATE the Sony rear cap that only goes on if perfectly aligned, and you can't see the arrow marking in dim light.
    Glow in the dark paint. Most hobby shops carry it.

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    Re: FYI: A900 total failure.

    Quote Originally Posted by Ben Rubinstein View Post
    I lent all my gear to a friend shooting a wedding on Sunday, he had my 5D with 17-40L attached, camera froze completely at an important part of the ceremony, it's my main camera and has never ever done anything like that before to me. He lost the moment completely while desperately changing the lens over to his 2nd camera that had a long prime on at the time.

    Weddings can be kinda stressful you know....
    I guess the morale of this story is, cameras don't like to change hands. As far as I'm concerned, women and cameras (and especially lenses) are never to be lent
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    Re: FYI: A900 total failure.

    Quote Originally Posted by jlm View Post
    this made me take a look at mine.

    I changed lenses, and got the camera error, dead camera.

    Noticed I had had the dof preview pushed un-intentionally when the previous lens had been mounted
    then noticed this had moved and left the aperture lever off of the 2:30 position.
    moved the lever manually back, voila, joy!

    wonder if that preview function may always cause this if left actuated when changing lenses
    I actually can live with quirks on a camera this good, as long as I know what they are.

  37. #37
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    Re: FYI: A900 total failure.

    How is the image quality between the A900 and D3x at 1000 and 1600 iso.

    Regards

    Light

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    Re: FYI: A900 total failure.

    Quote Originally Posted by Light View Post
    How is the image quality between the A900 and D3x at 1000 and 1600 iso.

    Regards

    Light
    Less noise from the D3X.

    D3X has turned out to be good enough at ISO 1000 to 1600, that I sold my D3. Not that the D3X can shoot in as low of light as the D3/D700, I just rarely go beyond 1250 when shooting a wedding ... and basically, that's all I use a 35mm DSLR for.

    However, in general, the Sony files need less post work over-all, where the D3X tends to produce more neutral files that you take where you want in post.

    The Sony is a good wedding camera because of this. Less post time is required ... except for low light images.

    I'm getting a little better at processing higher ISO files from the Sony, and get good results @ ISO 800 pretty consistently. But if you don't expose correctly the noise can be ferocious.

    IMHO, the D3X is definitely a better machine for B&W conversions ... the DR and mid-tone response make B&W conversions very fast and easy.

    Both are excellent cameras IMO.

    -Marc

  39. #39
    Member dbogdan's Avatar
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    Re: FYI: A900 total failure.

    Spoiled by the Nikon design of just slapping on the rear lens cap in any rotation and with a slight twist their home, I had never paid much attention to the Sony/Ziess design, other than it wasn't that easy.
    Looking a bit closer, and to their credit, I see/(feel) matching reliefs on both lens and cap.... Shouldn't take to long to get the hang.
    Last edited by dbogdan; 9th September 2009 at 02:16.

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    Senior Member dhsimmonds's Avatar
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    Re: FYI: A900 total failure.

    Sorry to learn of the a900 failure Marc.

    But you are right it can happen anywhere to anyone with any electronic cam.

    I know that you are/were a Leica DMR fan. My own brand new DMR failed on me after just 56 frames! The dreaded Error message came up and no amount of re-booting, replacing batteries, cleaning DMR and the R9 connectors would make any difference and so back to Solms it went via Leica UK.

    Fortunately, Leica UK lent me a DMR back for the duration of the repair (2 months!) so apart from the shots that I lost after the event, I could keep on working with the R9 and loan DMR. (An advantage of digital backs!). The failure didn't cost me anything as it was of course under warranty and Leica funded all transportation costs even collecting the loan unit from me when my own was returned.

    So Sony have a lot to learn yet about providing good back up service and I shall be interested on what they find was the cause of your failure and how long they take to get it back to you.
    Cheers, Dave
    www.simmondsphotography.com

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    Re: FYI: A900 total failure.

    Quote Originally Posted by dhsimmonds View Post
    Sorry to learn of the a900 failure Marc.

    But you are right it can happen anywhere to anyone with any electronic cam.

    I know that you are/were a Leica DMR fan. My own brand new DMR failed on me after just 56 frames! The dreaded Error message came up and no amount of re-booting, replacing batteries, cleaning DMR and the R9 connectors would make any difference and so back to Solms it went via Leica UK.

    Fortunately, Leica UK lent me a DMR back for the duration of the repair (2 months!) so apart from the shots that I lost after the event, I could keep on working with the R9 and loan DMR. (An advantage of digital backs!). The failure didn't cost me anything as it was of course under warranty and Leica funded all transportation costs even collecting the loan unit from me when my own was returned.

    So Sony have a lot to learn yet about providing good back up service and I shall be interested on what they find was the cause of your failure and how long they take to get it back to you.
    The thread was long so you probably didn't see the solution that a user posted which fixed my camera ... no need for repairs. It was an odd thing that I would never have suspected were it not for someone else's same experience. All's well. Thanks for the thoughts.

  42. #42
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    Re: FYI: A900 total failure.

    Yep you are right I didn't read the whole thread. I'm relieved for you and all a900 users that it was such a simple solution, although I would never have thought of that one in a million years! As they say all's well that end's well.

    Like all digital cameras, the a900 has it's little quirks but nothing at all serious in my own view. The DMR's quirks were numerous and sometimes more serious but it did produce gorgeous files that were capable (and sometimes needed) of a lot of PP.
    Cheers, Dave
    www.simmondsphotography.com

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    Subscriber Member mwalker's Avatar
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    Re: FYI: A900 total failure.

    My a900 had total electronic failure it wasn't the lens cap. I sent to Sony on Thursday and had it back on the following Tuesday, great service. No more problems.
    Last edited by mwalker; 16th September 2009 at 10:25.
    Mike

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    Re: FYI: A900 total failure.

    Mike, I'm sending mine out to resolve this same issue with the aperture lever. Moving it around doesn't help; it has no resistance in one direction, some resistance in the other direction. How did you manage to get such fast service?

    I was just on my way out the door to overnight the body to Laredo TX. I'm including a note to bill me for expedited return shipping, as I want it in my hands Thursday the 24th for two shoots, Friday & Saturday. Did you do anything special to get such a fast turnaround? Seems like, allowing for shipping, they must have worked on yours over the weekend?
    Last edited by Dave_Anderson; 16th September 2009 at 10:39.
    α900+VG|F20|2xF58|16-35,24-70,135Z|STF|70-400G|50,85 1.4|16,20,28,100M,80-200APO f/2.8|28-135|500f/8|1x-3xMacro|2xMFC-1000|Tiltall+RRS, Bellows, etc.

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    Subscriber Member mwalker's Avatar
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    Re: FYI: A900 total failure.

    Hi Dave, I had to go back to the old thread and read what I had said.....I think the priority work number is imperative.

    [quote] I "live chatted" with a technical person then he called me and we determined that my a900 is in fact fried. He assigned me a work order number and a priority ID and I sent the camera to their service center in Laredo TX. They said they would try to have it back to me before this weekend as long as I paid for the overnight charges.
    If they do that, it would be A+ service, four day turn around, even if I get it early next week it would be very good. We'll see...I will keep you posted.
    Mike

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    Re: FYI: A900 total failure.

    That is excellent customer service, you can't ask for much better so I hope that Dave Anderson get's a similar response. Leica could take a leaf out of Sony's customer service book IMHO!

    Sony have always said that they are not yet ready to offer their DSLR's as pro cameras but they are so very nearly there and as we know many Alpha cams are being used rigorously by pro shooters.
    Cheers, Dave
    www.simmondsphotography.com

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    Re: FYI: A900 total failure.

    Dang... already sent it off. I'll chat with support and see what I can find out. Thanks for the info!
    α900+VG|F20|2xF58|16-35,24-70,135Z|STF|70-400G|50,85 1.4|16,20,28,100M,80-200APO f/2.8|28-135|500f/8|1x-3xMacro|2xMFC-1000|Tiltall+RRS, Bellows, etc.

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    Re: FYI: A900 total failure.

    Quote Originally Posted by Dave_Anderson View Post
    Dang... already sent it off. I'll chat with support and see what I can find out. Thanks for the info!
    I'll bet you can still get a priority number
    Mike

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    Cool Re: FYI: A900 total failure.

    Thanks for encouraging me to keep pushing, Mike. Everyone I talked with was very friendly, helpful and professional. Support web chat OTOH... well, read on -- two out of three ain't bad.

    I talked to an expediter in Laredo who will be on the lookout for my camera and expedite the process. He told me there was no "Priority ID" to give me, only the event ID is needed. Maybe this is because I started the whole process with the web form?

    Anyway, it pays to be persistent. I wonder where they are outsourcing their first-line support to? He tried to be very helpful but is not the sharpest knife in the drawer:

    Quote Originally Posted by (This after I had told him the model # of the camera)
    Parker_ > Are you using a fully charged Battery?
    Dave Anderson > Yes
    Dave Anderson > I first noticed when my f2.8 zoom lens would not autofocus; I looked inside the lens and saw the aperture stopped down
    Dave Anderson > Same behavior with 3 different lenses
    Parker_ > Are you using external lens with the Camera?
    Dave Anderson > Please clarify; "external"?
    Parker_ > I meant the lenses other then the built in lens.
    Dave Anderson > This is a DSLR; there is no built-in lens.
    Parker_ > I'm sorry for the confusion.

    Parker_ > May I know the exact error message displayed?
    Dave Anderson > Rear LCD displays "Camera Error". Top LCD displays "Err"
    Parker_ > Are you able to access the menu of the Camera.
    Dave Anderson > Yes, if I cycle power. Actually, the camera has already been sent to your Laredo Service Facilty via overnight. What I want to do here is find out if service can be expedited since I need it for two shoots, one on Sept. 25 and one on Sept. 26. I sent it in under event ID EXXXXXXXX
    Parker_ > Please give me a moment while I get this information for you.
    Dave Anderson > Thank You.
    Dave Anderson > Camera should arrive in Laredo tomorrow.
    Parker_ > This may take a while longer. Thanks for waiting
    Dave Anderson > OK
    Parker_ > Thanks for waiting, Dave.
    Dave Anderson > No problem
    Parker_ > I've checked with this event ID, the Camera has been repaired . It is ready for dispatching.
    Dave Anderson > Please check the number again. I dropped it off for shipping less than an hour ago. You can't possibly have the camera yet.

    Parker_ > Okay, Dave.
    Parker_ > Please stay online while I check this information for you.
    Dave Anderson > OK
    Parker_ > Thanks for waiting, Dave.
    Parker_ > I've re checked it, I'm sorry for the confusion.
    Dave Anderson > No Problem
    Dave Anderson > What did you find when you re-checked it?
    Parker_ > Once, the Camera reaches the Service Center, it will be serviced in 6 to 7 business working days.
    You just can't make this stuff up...

    BTW, for future reference the second-tier support # is (239)768-7606.

    I'll post the Laredo # after all is said and done, on the condition that nobody tells where they got it.
    α900+VG|F20|2xF58|16-35,24-70,135Z|STF|70-400G|50,85 1.4|16,20,28,100M,80-200APO f/2.8|28-135|500f/8|1x-3xMacro|2xMFC-1000|Tiltall+RRS, Bellows, etc.

  50. #50
    Subscriber Member mwalker's Avatar
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    Re: FYI: A900 total failure.

    It went a little well better with my online guy.....event #???? maybe thats a new procedure. The phone number is really where you need to go.
    They gave me a work order number and a priority number. I gave them a credit card number for overnight shipping. Keep us appraised of the turn around.
    Mike

    website under construction

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