Phase One Login/Site Error

[JohnH]

People -

I am posting this on the basis that someone will note and communicate a fix - I cannot log on to the Phase One site - - this has been a problem for a while - the message is -


Server Error in '/' Application.

Runtime Error

Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".


<!-- Web.Config Configuration File -->

<configuration>
<system.web>
<customErrors mode="Off"/>
</system.web>
</configuration>

Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.


<!-- Web.Config Configuration File -->

<configuration>
<system.web>
<customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
</system.web>
</configuration>

Suggestions welcome!

Cheers,

John

 

[Jack]

I got that yesterday myself when trying to manage my licenses. I suspect they have a website update in process.

 

[JohnH]

Jack - Thanks. I will try again, later.

Cheers,

John

 

[Guy Mancuso]

Try Firefox. Doug mentioned to me Safari sometimes is not Phase friendly

 

[JohnH]

Try Firefox. Doug mentioned to me Safari sometimes is not Phase friendly

Guy - Thanks for the suggestion - however, same result with Firefox.

Cheers,

John

 

[Guy Mancuso]

Yea me too was trying to update C1 just now and same thing.

 

[darr]

I went through this a couple of times earlier this week. I can log in now since clearing out my history. Try that.

 

[JohnH]

All -

Well, for some reason, I successfully connected with Firefox. Thanks for comments and suggestions.

Cheers,

John

 

[Jack]

I had to nuke the main PhaseOne login cookie in Safari, then it worked fine.

To do that, just go to Safari Prefs, click on the Security tab, then click "Show Cookies". Then type "phaseone" into the search field and you'll get a shortened list phaseone cookies. Nuke the one with the name "PhseOneLogin". On the next attempt you should get the normal login screen.

 

[JohnH]

jack,

I nuked them all for Phase One - and now can log in. The mysteries of software.

[Software is 90% magic and I am unsure about the remaining 30%].

Thanks.

Cheers,

John