EH21: Yes we took pictures of everything, but I was too afraid of ESD damage to the sensor to fire it up. As it was, the decision to remove the filter at all, was not recommended, but I couldn't think of any sensical reason to allow broken glass shards to fall against the sensor and made a quick executive decision to remove the filter. All of this within a few seconds so I think I handled it well but hindsight is always 20/20
So I have no idea if the unit was working before sending out.
I also have no reason to believe anyone is trying to deceive me or rip me off in any way. Like I said, I have always been treated well by my vendors and this particular sales rep. He has emailed me, probably read this thread, that he is working on my problem behind the scenes and is trying to get more info from Israel for me to work with.
I guess one of the things I am asking advice on here is "what would you do?" kind've thing...I am assuming that the back really is busted $15k worth to fix, and if so, should I have it fixed and returned as essentially a new AptusII-12 with 0 actuations and a warranty for $15k? (pretty good deal I think all would agree, right?) or...cut my losses, get the back back and get a used P65 or equivalent and move on...possibly even getting some money for the non-working Aptus or trade value from my vendor?
These are the questions I am grappling with today, as I go thru the "5 stages of grief" thing I believe I am currently at Stage#3: Bargaining
So I have no idea if the unit was working before sending out.
I also have no reason to believe anyone is trying to deceive me or rip me off in any way. Like I said, I have always been treated well by my vendors and this particular sales rep. He has emailed me, probably read this thread, that he is working on my problem behind the scenes and is trying to get more info from Israel for me to work with.
I guess one of the things I am asking advice on here is "what would you do?" kind've thing...I am assuming that the back really is busted $15k worth to fix, and if so, should I have it fixed and returned as essentially a new AptusII-12 with 0 actuations and a warranty for $15k? (pretty good deal I think all would agree, right?) or...cut my losses, get the back back and get a used P65 or equivalent and move on...possibly even getting some money for the non-working Aptus or trade value from my vendor?
These are the questions I am grappling with today, as I go thru the "5 stages of grief" thing I believe I am currently at Stage#3: Bargaining