FWIW,
The 'H' history of Hasselblad has been and still is abysmal, especially for a 'highest of high end companies'.
If you own an H1 or H2 and use a Phase One or Leaf back then these HCD lenses don't work with your camera, they only work with HD cameras.
So right away when hasselblad went closed system, they didn't care about existing users.
Their files until very recently didn't work in industry standard RAW developing software, their own software was at this time very poor, and very very poor by Hasselblads own much hyped standards, especially when you see what Leaf and Phase One have out there. It still is under developed and a poor alternative to Adobe and Apple.
Now we see Hasselblad bring out the H4D and owners of the above mentioned lenses now feel like original H1 and H2 users did.
If a neutral person where to look in on this he or she would not blame anyone to jump ship, abandon Hasselblad and their 'questionable' forward planning and management and move to a system supplier who offers the following:
Open platform to use digital backs i.e. not closed system.
Offer RAW files that work in ALL industry standard dev. software AND offer a high level alternative.. on both both MAC and PC platforms.
Offer and upgrade path that allows you to safely keep your equipment that you have invested in and just upgrade your back and or body.
Offer the ability to still shoot film.. rare I know but when a back fails a long way from home, film is better than nothing.
In short Rollei and Mamiya have moved the ball forward for medium format shooters, all their lenses work full frame, all their bodies take a range of backs and film (maybe not the new DF anyone). And all the digital files work in Lightroom or Aperture etc...
I would allege that Mr. Poulsen should have serious question marks over his direction, it's just my opinion and I mean it in a neutral way looking, at the open facts. How many customers has he lost just by going closed system, let alone having a questionable 'forward management' policy...?
A good example of 'forward management' was Leica, how when their M8 came out they made it so that it was easy for M series lens users to go forward, and I quote:
'All Leica M lenses of 21–90 mm focal
length produced since the year 1954 can be used, even if lacking the 6-bit coding. Virtually all lenses can be retrofitted
with 6-bit coding. 6-bit functions Lens-dependent reduction of edge shadowing originating in the system. Identification
of the lens information within the image file to facilitate digital archiving. Adjustment of the flash reflector when
using motor zoom flash devices. Auto slow sync. function in aperture priority mode. Compensation of color shifts
through the use of UV/IR filters.'
So Paul, it's not a dig at Hassy, it's questions raised, in fairness because of not one but several management blunders that have lost hasselblad customers and therefore market share.
Your 'agressive response' is understandable, you love your job and the company you work for, however in reality your response shows signs of a lack of customer understanding and a lack of co operation... not uncommon amongst USA hassy reps recently.