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Thread: 7D Ghosting Service Notice

  1. #1
    Deceased, but remembered fondly here... johnastovall's Avatar
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    7D Ghosting Service Notice

    Service Notice: EOS 7D: Residual Image in Picture
    Thank you for using Canon products.

    We have confirmed that in certain camera settings and shooting conditions, the phenomenon described below may occur in images captured by the EOS 7D Digital SLR camera.

    Canon is currently investigating and analyzing the cause of this phenomenon, and we are planning to release a firmware update to address this issue.

    Once the support measures have been established, we will post the relevant information on our Web site.

    We offer our most sincere apologies to customers using this product who have been inconvenienced by this issue. Going forward, we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.

    Phenomenon
    In images captured by continuous shooting, and under certain conditions, barely noticeable traces of the immediately preceding frame may be visible. This phenomenon is not noticeable in an image with optimal exposure. The phenomenon may become more noticeable if a retouching process such as level compensation is applied to emphasize the image.

    Affected Product
    EOS 7D Digital SLR

    Support
    This contact information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
    Thank you,
    Customer Support Operations
    Canon U.S.A., Inc.

    Contact Information for Inquiries Canon Customer Support Center Hours: Monday-Friday 8:00 a.m. - 12:00 midnight. ET, Saturday 10:00 a.m. - 8:00 p.m., excluding holidays Phone: 1-800-OK-CANON (toll free) 1-800-652-2666 TTD: 1-866-251-3752 (toll free) Email: [email protected] For additional support options: www.usa.canon.com/support

    http://www.usa.canon.com/consumer/co...upportIndexAct

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  2. #2
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    Re: 7D Ghosting Service Notice

    I've shot with the 7D pretty extensively with various lenses in bursts and never noticed anything of the sort... we'll have to see what canon comes up with, I guess.

  3. #3
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    Re: 7D Ghosting Service Notice

    Here is the link to the new firmware update and fix:

    http://web.canon.jp/imaging/eosd/fir.../firmware.html

    LJ

  4. #4
    D.Keymn
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    7D Ghosting Service Notice

    Does this mean anything for WIN viewers who are thinking their HD service may never return?

  5. #5
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    Re: 7D Ghosting Service Notice

    Quote Originally Posted by D.Keymn View Post
    Does this mean anything for WIN viewers who are thinking their HD service may never return?
    Huh?

    LJ

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