Well, I thought I want to share my recent experience with Sony service.
I dropped my RX1, scratches and dent, even worse, the focus ring unable to turn.
But thanks to Sony, after back from service, my RX1 is back in NEW condition, best part is NO CHARGE --- Thank you SONY!
At the time I call Sony, the rep confirm to me that warranty wont cover damage by misuse, i was expecting a flat rate charge... And then 1 week later after I send out the camera, camera is back, looks like they replace the whole camera and still retains the serial number, even cooler, they put a new LCD cover for me (because my damage camera does have an optional LCD protector on it)... Work order marked "replaced" and zero $ fee... I guess Sony wants to make an exception for a premium camera.
Thank you again Sony
Feel free to follow the stort at my facebook
Hight Light of the day 2013 | Facebook
Sonny
I dropped my RX1, scratches and dent, even worse, the focus ring unable to turn.
But thanks to Sony, after back from service, my RX1 is back in NEW condition, best part is NO CHARGE --- Thank you SONY!
At the time I call Sony, the rep confirm to me that warranty wont cover damage by misuse, i was expecting a flat rate charge... And then 1 week later after I send out the camera, camera is back, looks like they replace the whole camera and still retains the serial number, even cooler, they put a new LCD cover for me (because my damage camera does have an optional LCD protector on it)... Work order marked "replaced" and zero $ fee... I guess Sony wants to make an exception for a premium camera.
Thank you again Sony
Feel free to follow the stort at my facebook
Hight Light of the day 2013 | Facebook
Sonny