Dear Mr. Iyer,
Thank you for your emails to Sony Support.
We try to respond to every email within 24 hours. Therefore we answer the oldest emails in our inbox the earliest. Whenever a customer sents a new email, his/her case will automatically get out of the queue and will be seen as a new email. Therefore if you'd like a fast answer, it's better not to sent reminders because your case will be viewed later.
This being said, there is no mention of any affected models in our system in reference to the DSC-RX1R.
What is the precise problem you have with your camera? We would like to try and solve this.
...
Could it be that they do not know you are talking about the NEWER DSC-RX1RII?????? See what can happen with written communications between two parties in different locations...... Add to that a possible language difference and this mis understandings can me multiplied.
Thank you for your emails to Sony Support.
We try to respond to every email within 24 hours. Therefore we answer the oldest emails in our inbox the earliest. Whenever a customer sents a new email, his/her case will automatically get out of the queue and will be seen as a new email. Therefore if you'd like a fast answer, it's better not to sent reminders because your case will be viewed later.
This being said, there is no mention of any affected models in our system in reference to the DSC-RX1R.
What is the precise problem you have with your camera? We would like to try and solve this.
...
Could it be that they do not know you are talking about the NEWER DSC-RX1RII?????? See what can happen with written communications between two parties in different locations...... Add to that a possible language difference and this mis understandings can me multiplied.