I don't know anything about Fuji's customer service in The Netherlands. What I do know is:
- In Norway, Fuji users I have spoken with in previous years have been very satisfied with their service, although Fuji doesn't have their own repair shop in the country, but ship broken cameras to the UK. Shipment is as far as I've understood it free, and is taken care of by Fuji after the cameras has been delivered at the local camera shop.
- In Thailand, I have had extremely positive experiences with their service department. When I was an active user of the S3/S5 models, price and time estimates were always exact, they always called me when my camera was ready, and when things were urgent, they fixed my camera while I was waiting if parts were available. The S3 wasn't very solidly built, so it had to go to "the doctor" on occasions. When there were problems finding parts, they always explained the situation and if I could expect to get those parts in the future.
I have no experience with Canon in Thailand, but people tell me that they are good. Nikon is good, but not as good as Fuji. Olympus is very good here too. Panasonic looks upon the products they make as disposables. The record for my first GH1 was around 6 months, without any communication whatsoever. It was free though.
When all this is said, it must also be pointed out that Fuji has always had a strong market position in Thailand, and they are currently market leader for exchangeable lens camera here. Yes, they sell more than either Nikon or Canon too. But although the situation might not be directly comparable to that of any European country, I do think it says something about the attitude in the organisation as a whole.