Over the past several years, I've used a variety of hardware and software. I've experienced corrupted software files, corrupted image files, and hardware issues. All were eventually solved with patience, persistence, and occasional help from the manufacturer's tech support.
The strangest, which is why it sticks in my memory, was due to another application's ColorSync files. Leaf Capture for OS X was crashing on launch every time. Contacted the great Rick Adshead at Leaf America tech support and with some back and forth, I was eventually asked what other applications I had on my system. I received back a suggestion from Rick that I should try temporarily removing the ColorSynch files which were installed by another specific software application as there may be a conflict causing the crash on launch. That was it — problem solved. I've never heard of any issue being caused by ColorSynch files before or after my rare issue, but Leaf tech support had obviously already encountered this with someone else and knew how to solve my problem. It took some time and some back and forth, but it was resolved.
Good luck to you in resolving yours. Internet forums are a great place for sharing and venting; manufacturers, however, can generally provide better tech support.