Site Sponsors
Results 1 to 2 of 2

Thread: GXR repair: the good news

  1. #1
    Subscriber Member dunders's Avatar
    Join Date
    Jun 2012
    Isle of Man
    Post Thanks / Like

    GXR repair: the good news

    I bought my GXR second hand in May. It had a small delaminated patch, and I didn't think much of it until it spawned more patches. I contacted the Ricoh (Europe) team (what a dreadful contact procedure!) and learned that it was still in warranty (as a Pentaxian I'm used to one-year warranty!) and that the warranty was transferrable, so I sent it in a couple of weeks ago.

    I had a very helpful phone call from Germany shortly afterwards, then series of polite and helpful emails keeping me informed at every step. The body arrived home today in far better shape than when it left, with full documentation of tests carried out, work done, and the latest software update.

    All in all, excellent service.

    Given the general dissatisfaction I read on many other photography fora, I think it's worth noting my satisfaction with Ricoh Europe. Those of you who have been with Ricoh longer than I may not be surprised, of course!
    Paul.... lost in the Irish Sea

  2. #2
    Senior Member Braeside's Avatar
    Join Date
    Jan 2009
    Fife, Scotland (UK)
    Post Thanks / Like

    Re: GXR repair: the good news

    That's excellent news Paul, thanks for posting and hope you get much enjoyment from the GXR.
    David Anderson

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts