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Computers have made it easier to find answers to questions for decades, so that's nothing new. ChatGPT is to me totally useless, since there are no references. If I don't know where the knowledge originates from and what the purpose of it is, I can't relate.
Ironically, Amazon and similar online businesses have forced the closure of 'bricks' companies who either could not adapt to online business, e.g. 'clicks and bricks', did not have the ethos (perhaps now, no longer necessary) to attract consumers in cyberspace, or had balance sheets so heavy with property that it was hard to liquidate, that in combination or individually these factors lead to their demise. In the UK we lost Woolworths, Maplins, Tower Records (one of my favourite outings in London) and even some like Marks and Spencers (who were slow and loathe to embrace online business) continue to struggle from year to year. So, a lot of my purchasing is regularly with Amazon because there is no real high street left here in the UK. To give you an idea in the last month I have bought underpants, packing tape and watch batteries (a specific kind) from Amazon. Even though I live in London the kind of small and even large businesses where I could have got these items are not as easy to find as you might think.I like that: “RIP Amazon”. So from now on I’ll take my ‘niche business’ elsewhere.