During a recent transaction on my website, I noticed that my payment from the customer was not sent to my account, instead placed on a 21 day hold. Upon inquiring as to why this was done, I was told that PayPal can place any incoming payment in such a hold. When I asked what is necessary to remove the hold, I was told that you need to provide the tracking information into PayPal, then wait for the package to be delivered, then wait for the tracking number to show the item was delivered on paypal's system.
You can input the tracking number into the transaction, but there is no guarantee that PayPal will follow up.
Paypal, will hold your money for 21 days, thus they are making interest on your funds, not to mention the up front fee they are taking. Also note that the fee has been taken as soon as the transaction occurred, so PayPal is not waiting to get paid.
If you dig into the rules regulations etc. PayPal notes that they can do this for any transaction, but they mainly are interested in new vendors or customers without a long positive history with PayPal.
Myself, I have been a member in good standing for close to 20 years, and have used PayPal for my website business payments for over 10 years. I have NEVER had a payment held before, however after taking to PayPal, they implied this is something that happens all the time.
I want to make others aware that I asked PayPal how this effects eBay purchases, and they told me that they can and will hold a payment from a eBay transaction also.
Not sure how others handle their eBay purchases and sales, but I have always shipped the item after the payment was made. Now you have to assume that PayPal will release the funds and go ahead and ship your item to the buyer. Not sure I want that option either, but for sales of used camera equipment, not sure how many other ways are available.
Just wanted to pass this on for others who are using PayPal for a e commerce.
Paul Caldwell
You can input the tracking number into the transaction, but there is no guarantee that PayPal will follow up.
Paypal, will hold your money for 21 days, thus they are making interest on your funds, not to mention the up front fee they are taking. Also note that the fee has been taken as soon as the transaction occurred, so PayPal is not waiting to get paid.
If you dig into the rules regulations etc. PayPal notes that they can do this for any transaction, but they mainly are interested in new vendors or customers without a long positive history with PayPal.
Myself, I have been a member in good standing for close to 20 years, and have used PayPal for my website business payments for over 10 years. I have NEVER had a payment held before, however after taking to PayPal, they implied this is something that happens all the time.
I want to make others aware that I asked PayPal how this effects eBay purchases, and they told me that they can and will hold a payment from a eBay transaction also.
Not sure how others handle their eBay purchases and sales, but I have always shipped the item after the payment was made. Now you have to assume that PayPal will release the funds and go ahead and ship your item to the buyer. Not sure I want that option either, but for sales of used camera equipment, not sure how many other ways are available.
Just wanted to pass this on for others who are using PayPal for a e commerce.
Paul Caldwell