I invested in this camera 7 months ago after selling the majority of my equipment and trading in my previous digital back (Hasselblad CF39ms), Ive used it in a very basic manner and in a studio while treating it carefully. It started error-ing right in the middle of working till it error-ed upon start-up the other day for which there was no way out and it had to go in for repair. No offer of a loaner from Hasselblad and not even a return label to compensate for this- paying to ship such a valuable piece of equipment is stressful and is the least they could do for customers buying their cameras, especially ones that have been out for less than a year and are suffering from a manufacturing problem. This is not how a company selling such expensive and "professional" equipment should treat their customers. They received the camera 1st thing Tuesday morning and not even an email at this point letting me know that it is now in their possession. I use this camera for work and paying to rent one is absurdly expensive, especially when that money went into BUYING it. Anyhow the files are nice when the camera works but this whole experience thus far has inspired very little confidence that the camera is really at all dependable.
Update:
Received a generic response at 5:30ish that they received the camera. Was also informed by dealer that the Hasselblad rep would rent me a 50c for a flat fee but that it did not come with a charger- I have my own but still... it doesn't come with a charger?...
Does this all sound normal to you guys?
Update:
Received a generic response at 5:30ish that they received the camera. Was also informed by dealer that the Hasselblad rep would rent me a 50c for a flat fee but that it did not come with a charger- I have my own but still... it doesn't come with a charger?...
Does this all sound normal to you guys?
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