Paul Spinnler
Well-known member
I disagree:I wouldn't fault private equity for the decision to disinvest in the medium format digital camera system business. A PE firm, Silverfleet, acquired 60% of Phase in 2014. The XF camera system was intro in 2015 and my sense is that it has been a debacle in terms of ROI, and who knows how much of the considerable R&D was written off. Phase was sold to another PE investor in 2019, three years after Fuji and Hasselblad upended the market. Phase was left without a competitive offeringand the very high end of the market became an extremely difficult sell. After watching what happened with the XF, the idea of investing major capital to try to compete with Fuji and Hasselblad just did not make good sense. Phase management likely agreed.
When Silverfleet handed the business to Accel, Phase One had just launched the IQ4 and XT, and the photo business was thriving. This growth story prompted me to invest heavily, acquiring the IQ4, XT, and later the XF with the excellent 80 MK II lens. The 2018/19 period marked a high point for the company.
However, the new investors faced immediate challenges with the onset of COVID-19 in 2020. They lacked the foresight / willingness to invest in mirrorless technology, as Steve suggested, and gradually shifted focus towards aerospatial and cultural heritage sectors as it was seen as the most profitable thing to do at the time. Accel's management decisions, including inventory relocation, dismantling of direct sales representatives, and significant price hikes, led to a deteriorating customer experience for the high-touch P1 photo clientele and were classic PE profit engineering moves. Spinning off C1 led to internal at arm's length invoicing, so no more development for IQ4 ... because C1 was re-positioned as Lightroom competitor with all resources flowing into features of little primary concern for IQ4 owners leading to an unsatisfying wireless tethering solution to this day, as well as broken promises around the usefulness of metadata recording in C1 post-processing for XT files – I partially invested in XT to finally get rid of color cast management in post, at least it was insinuated that this was coming.
The XT tilt upgrade lens issue particularly irked customers, exemplifying the photo division's mismanagement and unmasking the XT as an unfinished product which was rushed to market while negotiations between the PE players were ongoing. Ie it is really, really not smart to release a system with a non-Copal compliant shutter height and exclude tilt from the design spec in order to get it out onto the market. The early XT customers are those suffering from these conceptual system design flaws which were remedied only over many years as management couldn't ignore the market's feedback on tilt being essential.
Accel's mistake was not investing enough in the business during recent years and seeing it primarily as a decreasing cash cow business in terms of capital allocation; even an IQ4+ would have been a viable stopgap. The product manager likely had limited resources compared to other business units, and the aggressive XT strategy nearly bankrupted Alpa, a key ecosystem partner (Alpa was acquired by a new owner in the meantime who saved the business).
Fortunately, Phase One's B2B business remains strong. The company's efforts to address XT problems, release the XC, and develop the IQ5 offer hope for their continued presence in photography. Phase One's legendary brand value in the industry is a significant asset they should leverage.
To regain trust and boost sales, Phase One needs to offer competitive deals on new products, especially for older IQ owners looking to upgrade. Pricing above USD 25k with trade-in won't be viable, so they need to watch out on the pricing strategy, and they must address the XT lens debacle to repair customer relationships.
One source (besides changing market) of these issues lies with private equity investors' overly strong focus on short-term metrics, overlooking the long-term impacts of their decisions. Starving the Photo Division may have yielded immediate results but has had unforeseen negative effects on the core customer base, compounded by competition and a radically different environment for commercial photographers.
Despite these challenges, I'm eagerly anticipating the IQ5 and hope to upgrade all my equipment if Phase One addresses key issues and reinvests in their photographic line. One key thing they should really do to not miss out on the mirrorless train is at least add a sensible EVF solution for the next gen - that would make the 23 and 40 XC at least half way useable.
I do expect some goodwill on the XT tilt lens upgrade front, paying 13k for a gen 1 90 XT tilt means I do not want to spend more than 3k to get it to a tiltable variant. I am sure other XT lens owners also would like to upgrade, but find the current trade in policies inacceptable – they need to fix this.
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