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Thread: Wake up Phase One (Please)

  1. #1
    Senior Member Jamgolf's Avatar
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    Wake up Phase One (Please)

    I admit to being a Phase One fanboy and truly believe this company cares about photography. They have been developing hardware and software solutions that are squarely photographic solutions with a photographer in mind. Some of these solutions may or may not please us or fit everyone's needs or wants or expectations but I always admire Phase One for their investment and leadership in such photographic pursuits.

    But I honestly think Phase One brand at the moment is burning goodwill at an alarming rate. The number of long-time Phase One owners that have so vocally expressed frustration over the past year is remarkable. I honestly hope head honchos at Phase One realize the importance of this goodwill and the rate it is dwindling.

    Dear "Phase One" please wake up. Please focus on getting your flagship product right. No one will care about the XT or whatever other awesome ideas you are working on when your flagship product is not working and is frustrating its owners. IQ4-150 is the product that distinguishes you from your competition, currently. Please "focus" on it and get it right.
    IQ3 100 • Cambo 1600 • Rodenstock 32,50,90 • Zeiss 350SA • Phase One XF + 150/2.8 BR
    UnTroubled Land
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    Re: Wake up Phase One (Please)

    Amen
    Christopher Hauser
    http://www.chauser.eu
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    Re: Wake up Phase One (Please)

    When Silverfleet sold P1, they made a great song and dance about how P1 had undergone a significant transformation from a hardware to software-centric business focus.

    The (to my mind) bizarre XT, coupled with the constant 'shooting themselves in the foot' IQ4 firmware updates, does leave me wondering if their heart really is in the prosumer hardware business anymore.

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    Senior Member DougDolde's Avatar
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    Re: Wake up Phase One (Please)

    As someone who dumped his Phase One kit for a D850 all I can say is
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    Re: Wake up Phase One (Please)

    Actually no reason to laugh.

    Phase One, for sure has some issues in regression testing. But this firmware was in dealer beta for over 2 weeks, and this issue with FA, was not caught, which surprises me since both of the US dealers I have worked with are pretty through in their testing.

    The actual FA feature is for me most the most impressive thing I have seen from Phase One since the 1 hour exposures on the P45+. The image quality is beyond anything I have seen from any digital camera. Sure you can't use it in windy conditions, but there are many times I have used it now in outdoor settings and the image depth is just outstanding.

    So, for me, I am grateful to my dealer CI, for posting the addition to their blog, as I caught this latest issue in reading their update and did not go for the firmware. I hope Phase will get it fixed soon, but for now using the FA feature in 14 bit works for me.

    It's a strange time for Phase One, leading technology, but for sure not seeming to give the updates the proper testing, on different platforms, i.e. non XT tech camera in this instance. However the bug also seems to effect the XF eventually.

    Hope they can get it resolved soon.

    Paul C
    Paul Caldwell
    [email protected]
    www.photosofarkansas.com
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    Member Mexecutioner's Avatar
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    Re: Wake up Phase One (Please)

    Quote Originally Posted by Paul2660 View Post
    Actually no reason to laugh.

    Phase One, for sure has some issues in regression testing. But this firmware was in dealer beta for over 2 weeks, and this issue with FA, was not caught, which surprises me since both of the US dealers I have worked with are pretty through in their testing.

    The actual FA feature is for me most the most impressive thing I have seen from Phase One since the 1 hour exposures on the P45+. The image quality is beyond anything I have seen from any digital camera. Sure you can't use it in windy conditions, but there are many times I have used it now in outdoor settings and the image depth is just outstanding.

    So, for me, I am grateful to my dealer CI, for posting the addition to their blog, as I caught this latest issue in reading their update and did not go for the firmware. I hope Phase will get it fixed soon, but for now using the FA feature in 14 bit works for me.

    It's a strange time for Phase One, leading technology, but for sure not seeming to give the updates the proper testing, on different platforms, i.e. non XT tech camera in this instance. However the bug also seems to effect the XF eventually.

    Hope they can get it resolved soon.

    Paul C

    When I had a demo of the XT on 09/13 the back had v6 beta on it (obviously) and we did several FA tests and it worked perfectly every single time. My dealer sent me the 16bit FA IIQ files files for me to examine afterwards. I wonder what happened in the last 2 weeks that caused things to go south?
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    Workshop Member Wayne Fox's Avatar
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    Re: Wake up Phase One (Please)

    Quote Originally Posted by DougDolde View Post
    As someone who dumped his Phase One kit for a D850 all I can say is
    real class Doug.

    why are you even still hanging out here? I certainly don’t waste time on forums about cameras I have no interest in ...
    wayne
    My gallery
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    Re: Wake up Phase One (Please)

    Quote Originally Posted by Paul2660 View Post
    Actually no reason to laugh.

    Phase One, for sure has some issues in regression testing. But this firmware was in dealer beta for over 2 weeks, and this issue with FA, was not caught, which surprises me since both of the US dealers I have worked with are pretty through in their testing.

    The actual FA feature is for me most the most impressive thing I have seen from Phase One since the 1 hour exposures on the P45+. The image quality is beyond anything I have seen from any digital camera. Sure you can't use it in windy conditions, but there are many times I have used it now in outdoor settings and the image depth is just outstanding.

    So, for me, I am grateful to my dealer CI, for posting the addition to their blog, as I caught this latest issue in reading their update and did not go for the firmware. I hope Phase will get it fixed soon, but for now using the FA feature in 14 bit works for me.

    It's a strange time for Phase One, leading technology, but for sure not seeming to give the updates the proper testing, on different platforms, i.e. non XT tech camera in this instance. However the bug also seems to effect the XF eventually.

    Hope they can get it resolved soon.

    Paul C
    Dear Paul,

    The beta released two weeks ago was 6.00.44.

    I am still running this using my Cambo WRS1250, and the FW does not have any issues with FA, or otherwise.

    So something went haywire in the final stages of the official release.

    Best regards

    Trond
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    Senior Member dchew's Avatar
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    Re: Wake up Phase One (Please)

    I too had the beta firmware 6.00.44 for a few weeks, but couldn't remember if I ever tried frame averaging when that was installed. I just reinstalled that version and it does not crash in frame averaging. Seems to work fine. If someone wants me to test some specific setting or use case I can do that.

    Dave
    How glorious a greeting the sun gives the mountains! - John Muir

    davechewphotography.com

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    Senior Member drunkenspyder's Avatar
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    Re: Wake up Phase One (Please)

    Quote Originally Posted by Paul2660 View Post
    Actually no reason to laugh.

    Phase One, for sure has some issues in regression testing. But this firmware was in dealer beta for over 2 weeks, and this issue with FA, was not caught, which surprises me since both of the US dealers I have worked with are pretty through in their testing.

    The actual FA feature is for me most the most impressive thing I have seen from Phase One since the 1 hour exposures on the P45+. The image quality is beyond anything I have seen from any digital camera. Sure you can't use it in windy conditions, but there are many times I have used it now in outdoor settings and the image depth is just outstanding.

    So, for me, I am grateful to my dealer CI, for posting the addition to their blog, as I caught this latest issue in reading their update and did not go for the firmware. I hope Phase will get it fixed soon, but for now using the FA feature in 14 bit works for me.

    It's a strange time for Phase One, leading technology, but for sure not seeming to give the updates the proper testing, on different platforms, i.e. non XT tech camera in this instance. However the bug also seems to effect the XF eventually.

    Hope they can get it resolved soon.

    Paul C
    Well stated Paul. All of it. And I appreciate the sentiment of this thread. I work as part of an ad hoc team spread all over the world, and we routinely Skype to share screens and work on images together. The group includes Nikon, Sony, Hasselblad and Fuji GFX users, and these guys are good, much better artists than me. I also shoot with the X1D, a Leica Q2, and the Nikon Z7. When we work on Phase images, it's amazing how often the phrase "f*ck me" is uttered in amazement at the "image depth." Nothing else gets even close.

    None of that excuses Phase's—as Jamgolf put it—"burning goodwill at an alarming rate."
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    Re: Wake up Phase One (Please)

    Quote Originally Posted by dchew View Post
    I too had the beta firmware 6.00.44 for a few weeks, but couldn't remember if I ever tried frame averaging when that was installed. I just reinstalled that version and it does not crash in frame averaging. Seems to work fine. If someone wants me to test some specific setting or use case I can do that.

    Dave
    Hi Dave,

    Did you try the firmware 6.00.52? I didn't see the beta one on the archive list. I've had issues of the frame averaging on both XF and Tech Cam with the new firmware. It crashed on me during the FA (DB froze but camera will go on forever...).

    Thanks,
    Pramote

  12. #12
    Senior Member dchew's Avatar
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    Re: Wake up Phase One (Please)

    Quote Originally Posted by Landscapelover View Post
    Hi Dave,

    Did you try the firmware 6.00.52? I didn't see the beta one on the archive list. I've had issues of the frame averaging on both XF and Tech Cam with the new firmware. It crashed on me during the FA (DB froze but camera will go on forever...).

    Thanks,
    Pramote
    I installed .52 but before I had a chance to try frame averaging I saw the hazard warning. Instead of trying something that would probably crash, I went back to the beta I had (which was not public).

    Dave
    How glorious a greeting the sun gives the mountains! - John Muir

    davechewphotography.com
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    Re: Wake up Phase One (Please)

    No response from the dealers/reps? They jump in soon enough when there’s a sale to be made?

    What strikes me about P1 is they sell high end professional equipment that a lot of businesses rely on to bring the £$€ in every day. If a company like Arri (insert other high end pro imaging brand) crippled their product businesses/operators/productions would soon look elsewhere for reliability, consistency and quality.

    The price Phase charge they should be at Alexa/Amira level, they fall way short..
    They are just tools for a job.
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    Senior Member Steve Hendrix's Avatar
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    Re: Wake up Phase One (Please)

    Quote Originally Posted by MrSmith View Post
    No response from the dealers/reps? They jump in soon enough when there’s a sale to be made?

    What strikes me about P1 is they sell high end professional equipment that a lot of businesses rely on to bring the £$€ in every day. If a company like Arri (insert other high end pro imaging brand) crippled their product businesses/operators/productions would soon look elsewhere for reliability, consistency and quality.

    The price Phase charge they should be at Alexa/Amira level, they fall way short..

    I'm not sure I understand why you are questioning responses from dealers, and that you seem to imply we are hiding from the controversy. And that we only contribute to create sales hype. I can only speak for myself, but based on my track record, that's an insulting comment. I immediately liked Jamal's post, and have you not been reading my posts on the other thread regarding this topic?

    https://www.getdpi.com/forum/medium-...rations-2.html

    I think there is plenty of accurate saturation of this topic from the users, and that contributions from me above and beyond what I have already written are superfluous.


    Steve Hendrix/CI
    Steve Hendrix, Sales Manager, www.captureintegration.com (e-mail Me)
    Authorized Reseller Digital Cam: • Phase One | Fuji | Leica | Hasselblad •
    Authorized Reseller TechCam: • Alpa | Cambo | Arca Swiss | Sinar •
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    Re: Wake up Phase One (Please)

    Quote Originally Posted by dchew View Post
    I installed .52 but before I had a chance to try frame averaging I saw the hazard warning. Instead of trying something that would probably crash, I went back to the beta I had (which was not public).

    Dave
    Thank you very much Dave! Pramote
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    Senior Member Pemihan's Avatar
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    Re: Wake up Phase One (Please)

    Quote Originally Posted by Jamgolf View Post
    I admit to being a Phase One fanboy and truly believe this company cares about photography. They have been developing hardware and software solutions that are squarely photographic solutions with a photographer in mind. Some of these solutions may or may not please us or fit everyone's needs or wants or expectations but I always admire Phase One for their investment and leadership in such photographic pursuits.

    But I honestly think Phase One brand at the moment is burning goodwill at an alarming rate. The number of long-time Phase One owners that have so vocally expressed frustration over the past year is remarkable. I honestly hope head honchos at Phase One realize the importance of this goodwill and the rate it is dwindling.

    Dear "Phase One" please wake up. Please focus on getting your flagship product right. No one will care about the XT or whatever other awesome ideas you are working on when your flagship product is not working and is frustrating its owners. IQ4-150 is the product that distinguishes you from your competition, currently. Please "focus" on it and get it right.
    Amen II

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    Re: Wake up Phase One (Please)

    Quote Originally Posted by Wayne Fox View Post
    real class Doug.

    why are you even still hanging out here? I certainly don’t waste time on forums about cameras I have no interest in ...
    He most likely misses a far superior imaging system than his Nikon SLR and is probably upset the can’t afford it any longer. I guess these types of negative posts make him feel good and validate his situation, who knows?
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    Senior Member Pemihan's Avatar
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    Re: Wake up Phase One (Please)

    Quote Originally Posted by f8orbust View Post
    When Silverfleet sold P1, they made a great song and dance about how P1 had undergone a significant transformation from a hardware to software-centric business focus.

    The (to my mind) bizarre XT, coupled with the constant 'shooting themselves in the foot' IQ4 firmware updates, does leave me wondering if their heart really is in the prosumer hardware business anymore.

    "Big Money" talks! Their (Silverfleet / Axcel Capital) heart is where the big money are.

    I used to live about a mile from their HQ and have been there several times. Back in the days when I got my IQ160 I got to test a number of backs in order to pick the one best for my tech cam and I have often spoken both in person and by phone to some of the guys there and can attest to their commitment to photography so I'm very sorry to see this happen with the company. As Jawad write they are burning goodwill at an alarming rate, both by the way everything about the IQ4 has been handled and not least by leaving the IQ3 in the cold. I for one am seriously considering if IQ3 is the end of the line for me!
    Last edited by Pemihan; 28th September 2019 at 11:39.

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    Re: Wake up Phase One (Please)

    Quote Originally Posted by MrSmith View Post
    No response from the dealers/reps? They jump in soon enough when there’s a sale to be made?
    I posted clear and unambiguous frustration at yet another firmware bug here yesterday and today: https://www.getdpi.com/forum/medium-...-iq-xf-xt.html

    I’ve posted here for more than a decade and never shied from sharing when I think Phase One has screwed up, both here and directly with Phase One. They do a ton right, which makes the current streak of firmware release screw ups all the more frustrating.

    It only takes a little bit of mud on a pizza to spoil the whole thing.
    Doug Peterson , Digital Transitions | Email
    Dealer for: Phase One, Mamiya Leaf, Arca-Swiss, Cambo, Eizo, Profoto
    Office: 877.367.8537. Cell: 740.707.2183
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    Re: Wake up Phase One (Please)

    Quote Originally Posted by Pemihan View Post
    "Big Money" talks! Their (Silverfleet / Axcel Capital) heart is where the big money are.

    I used to live about a mile from their HQ and have been there several times. Back in the days when I got my IQ160 I got to test a number of backs in order to pick the one best for my tech cam and I have often spoken both in person and by phone to some of the guys there and can attest to their commitment to photography so I'm very sorry to see this happen with the company. As Jawad write they are burning goodwill at an alarming rate, both by the way everything about the IQ4 has been handled and not least by leaving the IQ3 in the cold. I for one am seriously considering if IQ3 is the end of the line for me!
    Yes, but what are our options? P1 is really the only option. Hasselblad is really the only other option and it's a distant 2nd option. We'll all bitch and rant and then the IQ5 will come out and we'll have to upgrade to that. Rinse and repeat.

  21. #21
    Member Dante Alighieri's Avatar
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    Re: Wake up Phase One (Please)

    Even Dante is not pleased.

    Patience. Patience. Patience. This too will pass.

    "Abandon Hope All Ye Who Enter Here."

    Coming soon: "The Devil's Workshop"--medium format digital photography workshop
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    Subscriber & Workshop Member GrahamWelland's Avatar
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    Re: Wake up Phase One (Please)

    Quote Originally Posted by Dante Alighieri View Post
    Even Dante is not pleased.

    Patience. Patience. Patience. This too will pass.

    I agree - soon enough, this’ll all just end up just being an interesting dinner time reminiscent war story.
    Remember: adventure before dementia!

    The World is a book, and those that do not travel read only one page ...
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    Re: Wake up Phase One (Please)

    Quote Originally Posted by GrahamWelland View Post
    I agree - soon enough, this’ll all just end up just being an interesting dinner time reminiscent war story.
    like "remember that time you stopped buying Phase One kit?"

    Because that's where I am.

    There will always be those who drink the kool-aid and can see no wrong in the company.
    there are others who see the problems but can live with them, as the results outweigh the issues
    then there are others still who have had enough and will switch, possibly to their own detriment in terms of image quality or workflow, but switch never the less

    The fact is, it's a free market. You, as a consumer, are free to spend your $ where you chose.



    But I will say this, history is littered with defunct highend & market leading hardware/software companies who fell out of favour with their clients. Not saying this will happen to P1
    Last edited by Massive Si; 29th September 2019 at 14:41.
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