I was informed today, that only a dealer can implement a Value Add warranty request. So if you sell your back, outside of the dealer channel and it still has value add warranty, how is that going to be handled.
There are 5? or so Phase One dealers in the US, but I see nothing in the Value add Warranty statement that states a dealer must honor the warranty after the back has changed hands.
Open question to any US dealer, how do you handle such an issue.
Many times on both eBay and this sites for sale area, you will see mention of the P1 back for sale WITH value add warranty left. So how does a customer who has purchased such a back say with 4.5 years of warranty left, get value add. Is there anything that states the dealer that sold the back originally has to honor the remaining time on the Value add warranty?
Just curious as I would like to know for myself also. I had always assumed that a Value Add Warranty request could be handled either by the end user (via a support case) or the dealer (if the dealer and customer were original seller/purchaser), but I assumed from all the backs that are sold 3rd party still with Value Add Warranty available that the 2nd owner would be contacting P1 directly.
Paul C
There are 5? or so Phase One dealers in the US, but I see nothing in the Value add Warranty statement that states a dealer must honor the warranty after the back has changed hands.
Open question to any US dealer, how do you handle such an issue.
Many times on both eBay and this sites for sale area, you will see mention of the P1 back for sale WITH value add warranty left. So how does a customer who has purchased such a back say with 4.5 years of warranty left, get value add. Is there anything that states the dealer that sold the back originally has to honor the remaining time on the Value add warranty?
Just curious as I would like to know for myself also. I had always assumed that a Value Add Warranty request could be handled either by the end user (via a support case) or the dealer (if the dealer and customer were original seller/purchaser), but I assumed from all the backs that are sold 3rd party still with Value Add Warranty available that the 2nd owner would be contacting P1 directly.
Paul C