Early december last year I faced a broken AF issue with my S-45mm.
I was a bit worried about the repair delay of course, also knowing that most german companies are closing their doors for the Xmas time sometimes as soon as from 15th dec.
Lens was returned to my dealer on a saturday, I took it back repaired 9 working days later. Excellent service.
(I'm living in Belgium, a country that shares a border with Germany).
Last time I've had to send a lens to Leica was in summer'16, it took 4 weeks.
The service level in EU seems to be excellent and I think shouldn't be compared to the unpleasant experiences faced with Leica US.
I was a bit worried about the repair delay of course, also knowing that most german companies are closing their doors for the Xmas time sometimes as soon as from 15th dec.
Lens was returned to my dealer on a saturday, I took it back repaired 9 working days later. Excellent service.
(I'm living in Belgium, a country that shares a border with Germany).
Last time I've had to send a lens to Leica was in summer'16, it took 4 weeks.
The service level in EU seems to be excellent and I think shouldn't be compared to the unpleasant experiences faced with Leica US.